- Limited Warranty Coverage:
Chafary Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
- Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
- Sterling Silver Jewelry: 1 year from the date of purchase.
- Gold and Platinum Jewelry: 2 years from the date of purchase.
- Gemstone Jewelry: 2 years from the date of purchase.
- Warranty Services:
- Exclusions:
The following scenarios are not covered by our warranty:
- Damage resulting from accidents, impacts, or misuse.
- Alterations or repairs made by unauthorized parties.
- Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
- Normal wear and tear, including scratches and tarnishing.
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Making a Warranty Claim:
To initiate a warranty claim, please follow these steps:
- Contact our customer care team at customer-care@chafaryjewelry.com within the warranty period.
- Provide proof of purchase, a detailed description of the issue, and clear photographs of the affected item.
- Our customer care team will review your claim and provide instructions on the next steps.
- Shipping and Handling:
- Disclaimer:
Our warranty policy is subject to change without notice. Chafary Jewelry reserves the right to determine the validity of warranty claims and the appropriate course of action, which may include repair, replacement, or denial of a claim.
- Contact Us: